SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ovato.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of ovato.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This puzzle piece is: 1. sturdy and beautiful 2. excellent product 👍 3. absolutely adorable but most importantly my bestie almost cried when she saw it. You know you love it when you'd even gaze at it if someone bought it for you!
Excellent product 👍, absolutely adorable, exactly as pictured. It's small but not too small, and it arrived intact, highly recommended.
Got two of these as Christmas gifts. Looks just like the photo.
Sturdy and beautiful. My best friend loved it, excellent product 👍. Got several of these for Christmas gifts... great stocking stuffers.
Got this for my grandma's birthday, I was so worried it wouldn't arrive on time but it came just the day before 🙈.
This is a good size. Comes with a protective film. I think my dad will like it.
Can't wait to give these to my gal pals! They're the perfect size.
The item came and my wife loves it. I'd recommend it to anyone, especially if they love someone with autism, as the puzzle piece is also a symbol for autism awareness. Thank you so much.
Absolutely adorable, excellent product 👍, highly recommended.
Not glass, so it won’t break, which is great!
Can’t wait to put this in my office 🥰🥰.
Adorable plaque that my father can put on his desk.
It looks very nice, bought it for my dad for Christmas.
Perfect gift for someone special.
So in love with this! My Dad's gonna love it!
Super cute. Thick so it doesn't break easily.
Super cute! Comes with a protective film too.
Great for gifting. It's on the smaller side, wish it was a bit bigger.
Super cute. Just remember to peel off the front.
Very cute! It's plastic, not glass, but my daughter is giving it to her stepdad for Christmas.
Nice gift for my mom.
My daughter bought this for her dad and we both love it.
Super cute and bigger than I expected. Use tweezers for the protective shield. It’s not glass, which I like better.
I’m so excited to give this to my dad.
It’s very good for a gift, just pull off the plastic thing on it 👍🏽.
The product is exactly what I thought 😀! Love it and can't wait to gift it to my man for his birthday 🥳.
Got this for my mom, I'm sure she'll love it!
It's beautiful, can't wait to give it to my sister!
Got this for my best friend to make her smile, and it made her cry. It's good quality and feels durable.
The writing looks backward when you first get it, but once you take the sticker/plastic off, it's correct. Very cute! A bit smaller than I expected but a great purchase overall.
Very cute! I wish it was a bit bigger, but overall very nice!
Omg, this is so cute! I couldn't wait till Christmas to give it to her.
Beautiful! Just as described! My sister will totally love this!
Lovely gift, well packaged, great quality.
Got these as Christmas gifts for my girls ❤️😘. Can't wait to give them. They're the perfect size to display on their desk or mantle.
Everything was in great shape and looked exactly as pictured. Very happy with my purchase and will definitely order more.
Love this piece, just wish it was a little bigger.
My best friend loved it, excellent product 👍, absolutely adorable, exactly as pictured. It's small but not too small, and it arrived intact, highly recommended.
The protective film was tough to get off, but it looks good in the end and I think my dad will love it.
My dad will definitely love this in his room.
Got this for my mom for Christmas, I'm sure she'll love it!
Such a lovely little gift.
Purchased as a gift and it suited the occasion perfectly. It was very well received.
Got this as a gift for my mom, such a personal and lovely gift. It brought a tear to my eye, solid and great value for money. I'd recommend it.
Would definitely buy again if I needed to.
It's a lovely gift with a wonderful message. Very good quality.
Bought this for my best friend. Highly recommended.
Super happy with this product, it's good quality and makes an amazing gift. The message on it is priceless, thank you.
It's very cute, not too big but still lovely. I'd definitely recommend it, good quality and well made.